William E. Hesch Law Firm

We hope that your experience with us was enjoyable, productive, and rewarding. Excellence is the summit for which we strive, but we recognize that only by receiving your feedback can we identify the areas where we are strongest and those where we can improve. Please select the option which best describes how satisfied you have been with our services, and give us your comments as well.

The Work Itself:

Please Select One For Each Question

1) To what degree were you satisfied with the quality of the completed work?

Exceeded
Expectations

Met
Expectations

Need
Improvement

2) Was your work completed in a timely manner?

Exceeded
Expectations

Met
Expectations

Need
Improvement

3) Did we offer knowledgeable advice and creative solutions?

Exceeded
Expectations

Met
Expectations

Need
Improvement

4) Is the value of the services received proportionate to the fees paid?

Exceeded
Expectations

Met
Expectations

Need
Improvement

The People Who Did The Work:

5) Were you treated with respect, courtesy, and in a professional manner?

Exceeded
Expectations

Met
Expectations

Need
Improvement

6) When you needed to get in touch with a specific person, how available was he or she?

Exceeded
Expectations

Met
Expectations

Need
Improvement

7) Did we present issues and possible solutions which you had not previously recognized?

Exceeded
Expectations

Met
Expectations

Need
Improvement

8) Were the people you encountered at our office friendly and responsive to your needs?

Exceeded
Expectations

Met
Expectations

Need
Improvement

9) What I like most about working with William E. Hesch Law Firm is....... (check all that apply

	People		Responsive Service		Creative Ideas/Plan
	Accessability		Timeliness of Work		Quality of Product

10) What areas would you like to see improvement?

11) I will continue working with this firm because...

Do you know of anyone - family, friends or associates - who might find our services valuable? If so, please give us their contact information and we'll be in touch with them shortly.

Full Name

Phone Number

Email Address

Confirm Email

Address

City

State

Zip Code

YOUR Name (Optional)

YOUR Phone Number (Optional)

Thank you so much for taking the time to complete this survey. Of course, we value your honest and sincere input, so please feel free to include additional comments in one of the comment fields above, or communicate them to us verbally. If we can be of further assistance, please don't hesitate to contact Bill Hesch directly at (513) 509-7829.